Return and Refund Policy

At Top Spiel Shop, your satisfaction is our priority.

We value the quality of our products and want you to shop with confidence. This policy explains how we handle returns, exchanges, and refunds. If you are not completely satisfied with your order, we are here to help. Simply contact us at support@topspielshop.com.

🛍️ Return Eligibility

To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.

  • The return request must be made within 14 days of delivery.

  • Personalized items, perishable products, and digital content are excluded from the right of return, except where required by applicable law.

  • Proof of purchase, such as an invoice or order number, is required.

To check whether your order is eligible for a return, please contact us at support@topspielshop.com.

🔁 Return Process

To request a return:

  1. Email support@topspielshop.com with your order number and the reason for the return.

  2. We will review your request and provide return instructions.

  3. The item must be returned within 14 days of return approval.

  4. Return shipping costs are the responsibility of the customer, unless the item is defective or was delivered incorrectly.

🚫 Items Excluded from Returns or Exchanges

The following items cannot be returned or exchanged, except where required by applicable law:

  • Sale or promotional items

  • Personalized or custom-made products

  • Opened cosmetics or underwear for hygiene reasons

  • Digital products or subscription services

Please check the product description or contact support@topspielshop.com for more information.

🔄 Exchanges

Need a different size, color, or model? No problem.

  • Contact us at support@topspielshop.com to check availability and receive exchange instructions.

  • The original item must be unused and in its original packaging.

  • Shipping costs associated with an exchange are the responsibility of the customer.

❗ Damaged or Defective Items

If your order arrives damaged or defective:

  • Notify us within 24 hours of delivery.

  • Email support@topspielshop.com with your order number, a brief description of the issue, and photos showing the damage or defect.

Depending on the circumstances, we will arrange a replacement or provide a full refund.

⏳ Refund Processing Time

Once a refund has been approved:

  • Processing will begin within 3 business days.

  • The refund is generally issued within 14 business days.

Please note that your bank or payment provider may require additional time to credit the refunded amount to your account.

⌛ Delayed or Missing Refunds

If you have not received your refund:

  • Check your bank account again.

  • Contact your bank or payment provider.

If you still have not received the refund after 14 business days, please contact us at support@topspielshop.com.

We will be happy to assist you.

🔄 Policy Updates

Top Spiel Shop reserves the right to modify this policy when necessary, including due to changes in applicable laws or internal procedures.

The latest version will always be available on our website. Any changes will take effect when the updated policy is published.

📞 Contact

For any questions regarding this Return and Refund Policy, please contact us:

📧 Email: support@topspielshop.com

📍 Address: Gustav-Adolf-Straße 36, 22043 Hamburg, Germany